About the Provider
Always Keep Progressing (AKP) is a pediatric therapy clinic in Miami, FL, supporting children with developmental needs. They deliver speech, occupational, music, art, language, and teletherapy services focused on helping families thrive.
The Challenge
AKP’s intake team was overwhelmed by a constant stream of referrals coming in via fax, phone, and email. Manual workflows slowed everything down—insurance checks, data collection, and scheduling were taking days.
“Referrals were stacking up. Even our best staff couldn’t keep up.”
— Martin, AKP
The Solution
Solum Health deployed a fully automated intake system in under 2 weeks, with zero disruption to AKP’s EHR or workflows:
- AI Voice Agent “Annie” handled 6,335 inbound calls—collecting patient info, triaging requests, and reducing the need for manual intake by 75%.
- Fax & Email Automation extracted referral details and flagged missing documentation, eliminating hours of manual review.
- Instant Insurance Verification replaced monthly batch processing, cutting approval turnaround from 4–6 days to 1–2 hours.
- Smart Task Management prioritized incomplete or urgent referrals, enabling faster follow-ups and reducing patient drop-off.
- Onboarding Time Reduced: Intake completion times dropped from 4–6 days to just 1–2 hours—a 90 %+ improvement.
“We had 20–30% of patients falling through the cracks. Now, nothing slips.”
— Martin Ayala
