Surprising but true, for every hour with patients, physicians often spend nearly two more on desk work and documentation, as reported in a peer reviewed study in Annals of Internal Medicine. That time cost hits access, throughput, and staff workload. Specialty ready workflows exist to claw back those hours with clarity and consistency.
Specialty clinics do not move in the same rhythm. A therapy group tracks progression, a cardiology team follows testing histories, a dermatology practice manages frequent short visits. Generic workflows ignore those realities, which creates rework, message chasing, and duplicated entries. A specialty ready workflow is a pre configured operational framework built for a given discipline, so the forms, communication triggers, and task sequences already match how your clinic runs.
When paired with a unified patient inbox, you gain one place to see calls, texts, emails, and portal notes. Tie that to AI intake automation that pushes clean data into your systems of record, and you cut context switching and speed up pre visit steps. Solum’s stance is straightforward, a unified inbox and AI intake automation for outpatient facilities, specialty ready, integrated with EHR and PM systems, and built for measurable time savings. If you want a quick overview of the rollout sequence, the How it works page shows the typical path, and the Solutions page maps core modules to common clinic needs.
Think in three layers that operate together.
Each specialty gets intake forms, consents, and communication rules that match its playbook. A therapy clinic collects the details it truly needs, and a cardiology clinic prompts for test histories without custom building from zero.
All patient messages flow into one console, then rules route items to the right role. Billing sees insurance questions, clinicians get session related notes, front desk teams see reschedules. If you need a primer on the concept, see the centralized patient messaging hub explainer.
Data lands in the patient record without duplicate entry, which protects accuracy and shortens cycle time. Related concepts like patient portal software and AI assistant support the same goal, less friction, more complete data in the right place.
That four step sequence is the core. It reduces handoffs and makes status visible to everyone.
You can stand this up without a lengthy rebuild. Use these steps to move this week.
List the top five delays in your pre visit process, for example, missing documents, insurance checks, unanswered messages. Quantify average days to first appointment and the no show rate.
Decide what you need first. Many clinics start with intake capture, eligibility checks, and appointment reminders. Align fields with your EHR and PM data model. The implementation timeline for clinic software article outlines the usual pacing.
Connect calls, texts, email, and portal messages into one place. Use clear routing rules and response time targets. If your team fields referrals, review the referral intake overview to define what can be automated and what requires human review.
Limit the scope, measure response time and intake duration, then tune templates. Publish a single source of truth for who does what when.
Add more locations once the playbook is stable. Keep change logs and measure weekly. If you want to see outcomes from peers, browse Success Stories for patterns that might translate to your context.
Automate repeatable work, and leave complex edge cases for staff who can use judgment.
If your staff still checks personal inboxes and multiple portals, you will miss follow ups. Consolidate communication into the unified patient inbox, then set SLAs.
If your intake fields do not map to your EHR and PM, you will invite duplicate entry and errors. Align early, then test.
Give front desk and clinicians a fast way to suggest edits to templates. The best workflows evolve after week one.
It comes pre built with logic, fields, and communication templates for a specific practice type. That alignment reduces setup time and cuts errors.
Yes in most cases. The design assumes secure connections that exchange data with your EHR and PM, and it preserves compliance requirements.
Patients get timely confirmations and fewer redundant forms. That reduces confusion and wait times, and it raises satisfaction because the process feels orderly.
Setup is intentionally light. Most teams adjust branding, roles, and notifications, then they pilot. The heavy lifting is the process map, not the tooling.
Many outpatient teams report up to a 50 percent reduction in intake time and a clear drop in missed or delayed messages once the unified inbox and intake automation are live. Results vary by baseline and discipline.
For context on the administrative burden that fuels these gains, see the Annals study on physician time allocation at Annals of Internal Medicine, and the federal work on interoperability standards such as USCDI.
If you want a quick orientation to Solum’s approach before you begin, skim How it works, then review Solutions to match modules to your goals. The glossary pages on unified patient inbox, AI assistant, and centralized patient messaging hub provide definitions that help brief your team.
