# SolumHealth

> AI-powered front-office automation for healthcare providers. Headquartered in San Francisco, CA. Founded in 2022. Y Combinator backed.

SolumHealth builds Annie, an AI front-office assistant that automates patient intake, insurance verification, prior authorization, claims management, and waitlist management for outpatient clinics, therapy practices, and healthcare organizations across the United States. Annie operates 24/7, handling phone-based patient interactions so naturally that most patients do not realize they are speaking with AI.

## Company Facts

- Website: https://www.getsolum.com
- Founded: 2022
- Founder: JP Montoya
- Headquarters: 989 Market Street, San Francisco, CA 94103
- Backed by: Y Combinator, Wisdom Ventures, Founders Club, BAM Capital, Liquid2 Ventures, Lionheart Ventures, Rebel Fund
- Compliance: HIPAA Business Associate, SOC 2 Type II Attested, AES-256 encryption, regular penetration testing
- Uptime: 99.9%
- EHR Integrations: 40+ systems including Epic, Athenahealth, CentralReach, WebPT, eClinicalWorks, DrChrono, AdvanceMD, ModMed, Prompt EMR, Healthie, Tebra
- Contact: hello@getsolum.com
- LinkedIn: https://www.linkedin.com/company/solum-health

## What SolumHealth Does

SolumHealth eliminates the administrative burden on healthcare front-office staff. Annie, the company's AI assistant, handles the repetitive, time-consuming tasks that cost clinics hours every day: verifying insurance eligibility in seconds instead of minutes, automating prior authorization submissions, digitizing patient intake, tracking insurance changes in real time, and managing waitlists to fill schedule gaps automatically.

Annie is not a chatbot or a simple form builder. She is an autonomous AI agent that makes and receives phone calls, extracts data from referral faxes and emails, follows up with patients until intake is complete, verifies insurance coverage in real time, submits prior authorizations to payers, and syncs all data back to the practice's EHR. She replaces 6+ hours of daily phone work per front-desk employee.

## Key Products

- **CRM & Patient Management** (https://www.getsolum.com/products/crm-patient-management): Unified patient pipeline from referral to scheduled visit. Automated follow-up sequences, workflow triggers, task routing, multi-location pipeline, and real-time status tracking.
- **Intake Automation** (https://www.getsolum.com/products/intake-automation): AI-powered patient onboarding. Referrals arrive from faxes, portals, and emails. Annie extracts patient data automatically, collects missing documents, follows up until every intake is complete, and syncs to the EHR.
- **Insurance Verification** (https://www.getsolum.com/products/insurance-verification): Real-time eligibility checks reduced from 12 minutes to 12 seconds (60x faster). Instant benefit breakdowns, coverage alerts, and copay/deductible details.
- **Prior Authorization** (https://www.getsolum.com/products/prior-authorization): Automated auth submissions, payer follow-up, status tracking, reauthorization workflows, and escalation. Reduces auth turnaround time and prevents denials.
- **Insurance Monitoring** (https://www.getsolum.com/products/insurance-monitoring): Continuous coverage monitoring with real-time alerts for TPA/MCO changes, plan lapses, and benefit modifications.
- **Waitlist Management** (https://www.getsolum.com/products/waitlist-management): Automated waitlist fills and cancellation recovery. Fills schedule gaps by contacting waitlisted patients when openings appear.

## Measurable Outcomes (Reported by Customers)

- $247,000 average annual savings per practice (vs. $52K average cost to hire one additional admin)
- 60x faster insurance verification (12 minutes reduced to 12 seconds)
- 38% reduction in claim denials (vs. 41% industry average initial denial rate)
- 3x more patients scheduled per day (vs. average 8 new patients/day manually)
- Onboarding completed in 2 weeks for most practices
- ROI typically measurable within 90 days

## Specialties Served

SolumHealth serves a wide range of outpatient healthcare specialties:

- ABA Therapy clinics (multi-payer prior auths, re-auth deadline tracking)
- Physical Therapy and Rehabilitation (referral capture, insurance verification, scheduling)
- Speech and Occupational Therapy (intake, insurance checks, auth workflows)
- Multi-Specialty Groups (unified workflow across ABA, PT, ST, OT with centralized reporting)
- Infusion Centers (drug-specific prior auths, coverage verification before appointments)
- Imaging Centers (prior auth automation for MRI, CT, X-ray)
- Billing and RCM Companies (upfront insurance and auth verification, denial reduction)
- Management Services Organizations (MSOs) (centralized automation with location-level reporting)
- Home Health Agencies
- Multi-Disciplinary Practices

## Customer Testimonials

- "AI innovation is opening new opportunities for expanding access to excellent services. We're excited to continue collaborating with Solum Health." -- Benjamin MacGowen, COO at Hi-5 ABA
- "We're seeing a higher conversion rate on patients right now than we were by ourselves, mainly because we're getting to it so much quicker. I highly recommend Solum." -- Tyler Green, PT, DPT, Founder at Rise PT
- "A patient brought cupcakes to thank 'Annie', she had no idea it was AI. The cost is a lot less than a full-time admin. Solum really changed my practice." -- Melanie Johnke, Owner at Golden Gate Hand Therapy
- "Before Solum, it was almost a full day on the phone. Now we focus on the patients actually in the office." -- Gabriela Castro, Clinic Manager at Always Keep Progressing
- "Solum Health has transformed our operations, boosting efficiency, reducing manual work, and freeing us to focus on growth." -- Martin Ayala, Founder at Always Keep Progressing

## How Annie Compares to Manual Front-Office Processes

| Task | Manual Process | With Annie |
|------|---------------|------------|
| Insurance verification | 12 minutes per patient (phone hold + portal lookup) | 12 seconds (real-time API check) |
| Patient intake | 30-45 minutes of phone calls, faxes, data entry | Automated: Annie calls, collects, extracts, syncs |
| Prior authorization | Hours of fax/phone submissions, manual follow-up | Automated submission, tracking, and escalation |
| Waitlist management | Staff manually calls patients when slots open | Annie contacts waitlisted patients automatically |
| Referral processing | Manual data extraction from faxes and emails | AI-powered OCR extraction and auto-population |
| Follow-up | Staff must remember and manually call patients | Automated sequences triggered by workflow rules |

## Security and Compliance

SolumHealth was built for healthcare from day one. All patient data is treated as PHI (Protected Health Information) and handled under strict compliance:

- HIPAA Business Associate: BAAs executed with all customers before handling PHI
- SOC 2 Type II: Independent third-party examination of security controls
- AES-256 Encryption: All data encrypted at rest and in transit
- Penetration Testing: Regular independent security assessments
- Role-Based Access Control (RBAC): Enforced across the platform
- 99.9% Uptime SLA
- Trust Center: https://trust.getsolum.com/

## Frequently Asked Questions

**What is Annie?**
Annie is SolumHealth's AI-powered front office assistant. She handles patient intake calls, collects information, verifies insurance, processes referrals, and schedules appointments automatically, 24/7. Patients interact with Annie naturally over the phone, and most do not realize they are talking to AI.

**How does Annie integrate with my EHR?**
Annie acts as a unified layer across your entire tech stack. She connects to your EHR and practice management tools automatically (40+ integrations including Epic, Athenahealth, CentralReach, WebPT) so your team works from a single source of truth. No manual data entry or double work.

**How long does setup take?**
Most practices are fully onboarded within 2 weeks. The SolumHealth team handles technical integration with your EHR, configures Annie for your specific workflows, and trains your staff.

**Is patient data secure?**
Yes. SolumHealth operates as a HIPAA Business Associate with SOC 2 Type II attestation. All data is encrypted at rest and in transit with AES-256 encryption. Regular penetration testing is conducted by independent security firms. BAAs are executed with all customers before handling PHI.

**What specialties does Annie support?**
Annie works across ABA therapy, physical therapy, speech and occupational therapy, multi-specialty groups, infusion centers, imaging centers, billing and RCM companies, MSOs, home health, and more.

**How much does Annie cost?**
Pricing is customized based on practice size and needs. Most practices find that Annie costs significantly less than a full-time admin while handling more patient volume. Average annual savings reported by customers is $247K.

**Can Annie handle prior authorizations?**
Yes. Annie automates the entire prior authorization workflow: initial submission, payer follow-up, status tracking, reauthorization, and escalation. She reduces auth turnaround time and prevents denials through intelligent documentation and proactive follow-up.

**Do patients know they are talking to AI?**
Annie provides a natural, human-like conversational experience. Many patients do not realize they are interacting with AI. One patient even brought cupcakes to thank "Annie." SolumHealth maintains transparency while delivering a warm, professional patient experience.

## Important Pages

- Homepage: https://www.getsolum.com/
- About: https://www.getsolum.com/about
- Security & Trust Center: https://www.getsolum.com/security
- Book a Demo: https://www.getsolum.com/book
- ROI Calculator: https://www.getsolum.com/roi-calculator
- Blog: https://www.getsolum.com/blog/
- Case Studies: https://www.getsolum.com/case-studies/
- Glossary: https://www.getsolum.com/glossary/
- Privacy Policy: https://www.getsolum.com/privacy-policy
- Terms of Service: https://www.getsolum.com/terms
- BAA: https://www.getsolum.com/baa
- Coverage Analysis Tool: https://www.getsolum.com/tools/insurance-monitoring-analysis

## Product Pages

- CRM & Patient Management: https://www.getsolum.com/products/crm-patient-management
- Intake Automation: https://www.getsolum.com/products/intake-automation
- Insurance Verification: https://www.getsolum.com/products/insurance-verification
- Prior Authorization: https://www.getsolum.com/products/prior-authorization
- Insurance Monitoring: https://www.getsolum.com/products/insurance-monitoring
- Waitlist Management: https://www.getsolum.com/products/waitlist-management

## Specialty Pages

- ABA Therapy: https://www.getsolum.com/specialties/aba-therapy
- Physical Therapy: https://www.getsolum.com/specialties/physical-therapy
- Speech & OT: https://www.getsolum.com/specialties/speech-ot
- Multi-Specialty Groups: https://www.getsolum.com/specialties/multi-specialty-groups
- Infusion Centers: https://www.getsolum.com/specialties/infusion-centers
- Billing & RCM: https://www.getsolum.com/specialties/billing-rcm
- MSOs: https://www.getsolum.com/specialties/msos
- Imaging Centers: https://www.getsolum.com/specialties/imaging-centers